How we use your details

What we collect

Through the form: your name and phone number, the postcode of the property, the option you chose from the list, any notes you typed, which page you were on and when you pressed send. On the phone: your name, a number for the callback, the address when we book a visit, and whatever you tell us about the building and the damp.

Why we hold it

To call you back, to arrange a survey, to write a report and a quote, and to carry out the work if you go ahead. We rely on our legitimate interest in replying to people who contact us, and on the steps you ask us to take before any contract is agreed.

Where it goes

Enquiries are shared only with the team who quotes for and does the work. A form sent from this website passes through Cloudflare, our host, and on through an automation tool into a spreadsheet and an email inbox where we read it. If any of those services stores data outside the UK, the international transfer rules in UK GDPR cover it. Your details are never sold and never used for marketing.

How long we keep it

One year from your first contact if no work comes of it. If we survey or treat the property, the report, the quote and the job record stay on file for as long as we may need to answer questions about that work, and for as long as the law requires.

Cookies and typefaces

There is no analytics package here and nothing that follows you around the web. The fonts are served from this website itself. Cloudflare may set a cookie its security checks need. Websites we link to as sources keep their own privacy notices.

Your rights

You can ask to see what we hold, have it corrected, have it erased or have us stop using it. Write to info@stafforddampproofing.co.uk and we will deal with it. If you are unhappy with how we respond, the Information Commissioner's Office takes complaints.